DRESS COMFY, YES. DRESS BORING, NO. WE SHIP WORLDWIDE!

FAQs

WHERE DO YOU SHIP TO?

We ship worldwide! The only countries which cannot be delivered to, due to our carriers regulations, are Iran, North Korea, Syria & Yemen.

 

WHAT SHIPPING METHODS ARE AVAILABLE? WHAT ARE THE SHIPPING RATES?

For domestic packages

Your package will be shipped by DHL Warenpost. You’ll be sent a tracking number by email once your order is on its way to you.

We don’t offer local pickup.

We don’t ship to PO boxes.

We ship at the unique rate of 3,00 EUR.

 

For International packages

- EU PACKAGES

Your package will be shipped by Deutsche Post Warenpost International.

You’ll be sent a tracking number by email once your order is on its way to you.

We don’t offer local pickup.

We don’t ship to PO boxes.

We ship at the unique rate of 6,00 EUR.

 

- NON EU PACKAGES

Your package will be shipped by Deutsche Post Warenpost International.

You’ll be sent a tracking number by email once your order is on its way to you.

We don’t offer local pickup.

We don’t ship to PO boxes.

We ship at the unique rate of 10,00 EUR.

Please note that you are responsible for any VAT, taxes, handling fees or custom clearance charges that may occur.

 

CAN I ASK FOR A SPECIAL TYPE OF DELIVERY?*

We want to make you happy! Do you have a special request? In a hurry to receive your package**? Sending our products to a loved one as a gift? Feel free to get in touch and we’ll do our best to find a solution to your needs.

* We’re going to do our best to accommodate your special requests, nevertheless we can’t guarantee it.

** If you want to choose a special type of delivery, such as Express Shipping, different rates will apply.

 

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Your order will be processed within the next 2 business days (business days do not include weekends or German bank holidays). Orders placed on Fridays after 12PM (CET) will begin processing on the following Monday.

The delivery time depends on your location.

 

- ESTIMATED DELIVERY TIME FOR GERMANY

1-2 business days (add 2-3 business days to allow for processing time)

You can track your order with the tracking number sent to you by email once your package is sent.

Please note that the estimated delivery time may vary as delivery companies sometimes experience troubles due to Covid-related conditions.

 

- ESTIMATED DELIVERY TIME FOR EU COUNTRIES

3-4 business days (add 2-3 business days to allow for processing time)

You can track your order with the tracking number sent to you by email once your package is sent.

Please note that the estimated delivery time may vary as delivery companies sometimes experience troubles due to Covid-related conditions.

 

- ESTIMATED DELIVERY TIME FOR THE REST OF THE WORLD

The delivery time varies a lot depending on your location. You can track your order with the tracking number sent to you by email once your package is sent.

You can track your order with the tracking number sent to you by email once your package is sent.

Please note that the estimated delivery time may vary as delivery companies sometimes experience troubles due to Covid-related conditions.

 

WHAT PAYMENT METHODS ARE ACCEPTED

You can pay with a variety of payment options on www.papesseapparel.com:

PayPal, VISA, Mastercard, AMEX, Maestro, Sofort Klarna, iDEAL, Bancotact, Apple Pay & Google Pay.

 

CAN I RETURN MY PURCHASE?

Yes you can, following these conditions:

- You cover the shipping costs, as well as tax duty (if any).

- You have 14 calendar days to return an item from the date you received it.

- To be eligible for a return, your item must be in the same condition as you received it in and still have the tag on.

- You can send your item(s) back in it’s original packaging or packaging of your choice as long as it matches the requirements of your chosen carrier and keeps the item(s) protected.

- Send your package to PAPESSE APPAREL, Forster Strasse 18, 10999 Berlin Germany

- Please print the invoice that has been sent to you by email during your purchase and put it inside your package.

- Once we receive your package, we’ll proceed to refund you through PayPal or by bank transfer, depending on your choice, as long as the item is returned in the same condition as you received it in. We can’t refund the shipping fees.

 

WHICH TYPE OF FABRIC IS USED?

Our leggings and tops are made from the same material. The fabric is composed of 85% recycled PET and 15% elastane. Besides being very comfortable to wear, this material offers UV protection (UPF 50+), shape retention and a perfect fit!

Our products are super comfy, stretchy AND long-lasting. The colour will not fade and the fabric won’t sag.

 

WHERE IS PAPESSE APPAREL CLOTHING PRODUCED?

Our products are fully produced in the European Union, and guaranteed sweatshop-free. Our patterns are designed by us in Berlin and are exclusive to Papesse Apparel!

 

WHEN CAN I WEAR PAPESSE APPAREL?

Our outstanding genderless leggings and tops can be worn every day! To chill out, show off, party… We make high-quality products with strong seams and a high comfy waist, which make them great for sport too, like gym, running, yoga…

 

YOU COULDN’T FIND YOUR ANSWER HERE? YOU WANT TO SHARE SOMETHING WITH US?

Hit us up at info@papesseapparel.com or DM us on our Instagram page @papesseapparel and we’ll answer you shortly.

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